Thank you for shopping at CoffeeBlio. We want every customer to feel confident and satisfied with their purchase. If for any reason you are not completely happy with your order, we offer a clear and customer-friendly 30-day return policy.

Please read the details below to understand how returns, refunds, and exchanges work at CoffeeBlio.com.

30-Day Return Guarantee

You may return eligible items within 30 days of receiving your order if:

  • The item is unused and in original condition
  • The product is returned with all original packaging, manuals, and accessories
  • The item was not damaged due to misuse or improper handling

Returns that meet these conditions are eligible for a refund, store credit, or exchange.

Incorrect or Wrong Item Received

If you receive a product that is not what you ordered, please contact us immediately.
We will:

  • Cover all return shipping costs
  • Send the correct item
  • Or issue a full refund — whichever you prefer

Your satisfaction is our top priority.

Damaged or Defective Items

If your item arrives damaged, defective, or not functioning properly, please notify us within 48 hours of delivery.
We will assist with:

  • Replacement
  • Repair (depending on product type)
  • Refund if applicable

Please include photos or videos to speed up the process.

Manufacturer Warranty

Most espresso machines, grinders, and accessories sold on CoffeeBlio.com are covered by the manufacturer’s official warranty.
Warranty terms vary by brand, such as:

  • Gaggia
  • ECM
  • Jura
  • Bezzera
  • Breville
  • Rocket Espresso
  • Rancilio
  • La Marzocco

Please refer to the manufacturer documentation for exact coverage.
Warranty claims may require original packaging and proof of purchase.

Note: Shipping fees and service charges are typically not covered by manufacturers.

Non-Returnable Items

For safety, hygiene, and manufacturer policy, certain items cannot be returned:

  • Items used with water, coffee, or consumables
  • Opened cleaning products
  • Items damaged due to misuse
  • Machines modified or tampered with

If you’re unsure, contact us before sending anything back.

How to Start a Return

To begin your return request, please contact our support team:

📧 [email protected]

Provide the following:

  • Order number
  • Full name
  • Reason for return
  • Photos/videos (if damaged or defective)

Our team will guide you through the return process and provide the correct return address and shipping instructions.

Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are processed within 5–10 business days
  • Refunds will be issued to the original payment method
  • Shipping fees (if applicable) are non-refundable unless we sent an incorrect or defective item

Exchanges

We offer exchanges for items that are unused, unopened, and in brand-new condition.
Please contact us at [email protected] to check availability.

Questions or Assistance

Our customer support team is always ready to help.

📧 Email: [email protected]
🌐 Website: https://coffeeblio.com

We aim to respond to all inquiries within 24 hours.